---
title: "terms"
canonical_url: "https://superbot.gg/legal/terms"
summary: "the agreement for using the superbot app and superbot.gg: your licence, plans and credits, refunds, AI output and acting for you."
---

> Markdown of https://superbot.gg/legal/terms. Site index: /llms.txt.

[ back](https://superbot.gg/)

# superbot.gg terms of service

Version 2026-11-04. These terms are between you and EZO Labs Inc ("we", "us") and cover superbot.gg and the superbot desktop app, superbot relay and mobile apps (together, "superbot").

## The short version

This summary is not part of the agreement. The numbered sections below are.

- **Age.** You must be 13 or older to use superbot and 18 or older to buy a plan or credits ([section 1](https://superbot.gg/legal/terms#s1)).
- **Renewal.** Plans renew automatically, at the price in effect at renewal, until you cancel ([section 2](https://superbot.gg/legal/terms#s2)).
- **EEA and UK.** A consumer can withdraw within 14 days. If you asked at checkout to start straight away and accepted losing this right, it ends once the service is supplied in full ([section 4](https://superbot.gg/legal/terms#s4)).
- **Our liability.** Our total liability is capped at what you paid us in the 12 months before the event behind the claim, where the law allows a cap ([section 13](https://superbot.gg/legal/terms#s13)).
- **API beta.** We keep the text of superbot Model API requests and replies 180 days and use it to improve our own models, unless the key is incognito or the team has zero data retention. Data we got from Google APIs, such as Gmail, is left out ([section 14](https://superbot.gg/legal/terms#s14)).
- **Changes.** We email you before a material change: 30 days ahead in the EEA and the UK, 7 days elsewhere. A consumer who does not accept it can leave free of charge ([section 12](https://superbot.gg/legal/terms#s12)).

## 1. Who may use superbot, and your licence

You must be at least **13** to use superbot and at least **18** to buy a plan or credits.

While your plan is in good standing you may install and use superbot, and use its output commercially or otherwise, for your own purposes. You may not resell or sublicense superbot, or use it to build a competing hosted service. We keep all rights in the software and the service. You keep all rights in your prompts, files and output. Section 14 gives us a limited licence to the text of superbot Model API requests in the beta.

## 2. Plans, credits and billing

- **Plans renew automatically** at the price in effect at renewal until you cancel at [/account/billing](https://superbot.gg/account/billing). Canceling takes effect at the end of the period you paid for.
- **Credit packs** are one-time purchases at the price shown at [/account/billing](https://superbot.gg/account/billing). Today $5 buys 5,000 credits, $20 buys 20,000 credits, $100 buys 100,000 credits, $250 buys 275,000 credits, $500 buys 600,000 credits and $1,000 buys 1,250,000 credits. They do not renew, and their credits do not expire while your account is open.
- **Paying with crypto.** Where the billing page offers it, you can pay for a credit pack or a plan term with crypto. Bitcoin, Lightning and Monero payments go straight to our own wallets, and our billing service watches the chain to see them arrive. A payment you make through "Pay with another coin" is processed by Plisio (plisio.net), a third-party crypto payment processor, under its own terms. The [privacy notice](https://superbot.gg/legal/privacy#crypto-payments) says who else can see a crypto payment. A plan term paid with crypto is prepaid and does not renew by itself. The issuer of a stablecoin, such as USDC or USDT, can freeze funds. Lightning and Monero payments are not screened against sanctions lists, so they are capped at $1,000 per account per day.
- **Credits have no cash value** and cannot be transferred. We may withdraw referral or promotional credits obtained by abuse, such as self-referral.
- **Auto-recharge is off until you turn it on.** Then we charge the amount you chose whenever your balance runs low, up to your monthly cap.
- **Failed charges.** If a renewal keeps failing, we suspend the plan and fall back to pay-as-you-go on your remaining balance.
- **Price changes** follow section 12.
- **Free trial.** Any account can start a 7-day Superbot Pro trial at checkout, which asks for a card. Nothing is charged during the trial. The trial ends by itself, and the account then returns to Free unless you continue to a paid plan. Unspent trial credits expire when it ends. An account gets one trial ever.

## 3. Refunds

Used plan periods and spent credits are not refunded, except where the law requires it or we withdraw a service you paid for, in which case we refund the unused part. Refunds go to the payment method you used, normally within ten business days. Stripe processes card payments. A crypto payment is refunded to an address or Lightning invoice that you give us.

## 4. EEA and UK consumers: the 14-day right to withdraw

If you are a consumer in the EEA or the UK, you can withdraw within **14 days** of the contract without giving a reason, using the withdrawal function at [/withdraw](https://superbot.gg/withdraw) or by telling us at [privacy@superbot.gg](mailto:privacy@superbot.gg). We refund within 14 days, by the same means you paid. If you were not told about this right at checkout, the period runs 12 months longer (Consumer Rights Directive Art. 10).

If you asked at checkout to start straight away and acknowledged that you would lose this right, it ends once the service has been supplied in full (Consumer Rights Directive Art. 16(m) and its UK equivalent).

## 5. AI-generated output

Output comes from machine-learning models. It can be wrong, incomplete, out of date, or similar to output given to someone else, and it is not professional advice. Check it before you rely on it or publish it. We give no warranty about output.

Output from a provider you connected (section 8), including each leg of a super mode message, and generated images, video, audio and 3D models are also governed by that provider's terms. A generated file is served from a link that anyone with the link can open. Where we hold rights in output from models we run, we assign them to you.

## 6. Calls, messages and voice

superbot can call, text and fax on your behalf and speak in a synthetic or cloned voice. Telnyx carries calls, SMS and fax, Twilio carries text messages in shared rooms, and ElevenLabs supplies voices. Their terms also apply.

- **No emergency calls.** superbot cannot dial emergency numbers such as 112, 911 or 999. Keep a normal phone for emergencies.
- **Consent.** You must have the recipient's consent before superbot texts or calls them, and we do not verify that you have it. Texts carry a STOP opt-out on first contact, on link messages and on help replies, and calls open by saying an AI is calling for you.
- **Cloned voices.** Only clone a voice you have the right to use. The speaker's consent is recorded when the clone is made, and a clone must never be used to deceive.
- **Records.** We keep what we need to provide and bill each call, message and fax. Deleting your account removes them, except the records the privacy notice lists.

## 7. Teams

A team pools rules, skills, MCP servers and vault items, with the roles owner, admin, editor and member. Anything you share is readable by every member whose role allows it, and removing a member stops future access but cannot recall what they already saw. Only an owner can delete a team or change its billing. Give each member the lowest role that does the job.

Work you run for a team, including its agents, is billed to your own balance; teams have no shared superbot wallet. Each member chooses what they share, and a new member's MCP servers and personal sign-ins are not shared until that member turns sharing on. One thing works the other way: an owner or admin can add a provider key or a gateway key for the whole team. That key is sealed under the team key, and each active member's device gets a copy so their superbot can use it, which means every member can use it and removing a member cannot recall a copy their device already held. Requests you send through an org-provided gateway go to that gateway, which the org runs. The provider bills the team's account for that use, not any member's balance. Personal Claude, ChatGPT and similar plan sign-ins are never pooled.

**People you add in the Team tab of superbot relay.** The Team tab lets you give another person a key of their own. Their requests run through your relay, on your computer, on what you connected there: your plan sign-ins, your provider keys and your credits. The sign-in stays on your computer and the key does not copy it to them. What they use is paid for by you, so the charges, and any limit you set, are yours. The tab shows you what each person did: prompts, chats, tokens and what it cost. If you also turn on prompt history, it keeps the text of their prompts and the replies where you can read them. Prompt history is off until you turn it on, and you can turn it on only after you confirm that the people on your team were told their prompts and replies are kept for the number of days you set. You are responsible for telling them, and for having the right to see what you keep. The text stays in a file that only your account on that computer can read, for 30 days unless you pick another number, and nothing is kept for a key that is incognito or under zero data retention. You must not use the Team tab to read the prompts of someone who has not been told, or in a way the law does not allow. A request a person sends through our servers with their key is a request on your account, so [section 14](https://superbot.gg/legal/terms#s14) covers it as it covers yours. Whether a provider lets you share a plan with other people is for that provider's terms ([section 8](https://superbot.gg/legal/terms#s8)).

## 8. Your own providers and endpoints

When you connect a provider, paste your own key or add an endpoint (such as OpenRouter, DeepSeek, Hugging Face, Perplexity or any OpenAI- or Anthropic-compatible URL), superbot sends the request, with its prompts, files and context, to that party using your credentials. We do not vet endpoints you add. That party's terms, prices and retention govern the exchange, its charges are yours, and if it refuses or fails, the turn fails. Remove the credential in your account to stop future requests.

## 9. Publishing

superbot can deploy an app you build to your own Cloudflare or Railway account, through a grant you can revoke at any time. The app, its content, its visitors' data and the provider's charges are yours, and so is complying with the law and the provider's terms.

If your app uses a superbot.sh address, our router forwards each visit and records the full address including its path and query, the method, visitor's country, status, timing and size, but not the visitor's IP address, cookies or headers. We may suspend an address used in breach of section 11. An app built from a public post on X is public at its superbot.sh address, and anyone with the link can open it.

## 10. Acting for you

superbot can sign in to sites with sessions and logins the relay reads from your device, send messages, publish, and call services you connected. What it does on your instruction is done on your behalf, and you must follow the terms of the sites it uses for you. Reading from your device is on by default in new installs. You can turn it off in Settings > Privacy, and you can unlink any credential in your vault.

If you connect YouTube, superbot acts on your channel through YouTube API Services, and by using that you agree to be bound by the [YouTube Terms of Service](https://www.youtube.com/t/terms).

## 11. Acceptable use

Do not use superbot to break the law or another person's rights, to send unlawful, unsolicited or deceptive messages, to clone a voice without consent, to reach a system you are not entitled to, or to get around a vendor's terms or rate limits. We may suspend or end a plan used that way, and will tell you why.

## 12. Availability, changes and ending this agreement

We do not promise uninterrupted service. **Beta features**, including cloud agents, are provided as they are and may change or be withdrawn at any time.

**Changes.** We may change these terms at any time, and superbot itself, for a valid reason: to comply with a law or a regulator; to deal with a security risk, fraud or abuse; because a provider we rely on changes its service, price or terms; to add, change or retire a feature; because what it costs us to provide superbot has changed; or to correct an error or clarify these terms.

**Minor changes** take effect when we publish them here with a new version date. They never reduce your rights or raise what you pay.

**Material changes** are every other change, including any price rise. We email you about a material change before it takes effect. The email links to the new version, says what changes and the date it takes effect, and says that if you keep using superbot after that date you accept the change. We send it at least:

- **30 days** before it takes effect, if you live in the EEA or the UK;
- **30 days** before the renewal it first applies to, for a change to the price of your plan;
- **7 days** before it takes effect, in every other case.

If a law or an urgent security problem needs a change sooner, we email you as early as we can.

**Your free exit.** A consumer who does not accept a material change can end this agreement free of charge at any time before the change takes effect, or within 30 days after the later of our email and the date the change takes effect. We then refund the unused part of any plan period you paid for in advance, pro rata to the day, and the unused credits of any pack you bought.

A change never takes away what you have already paid for. A change to a feature costs you nothing extra. A change to how disputes are resolved, or which law governs them, never applies to a dispute that arose, or that either of us knew about, before the change takes effect.

**Change log.** Version 2026-10-12: during the beta, you give us a limited licence to keep the text of superbot Model API requests and replies for 180 days and use it to evaluate, train and improve superbot's own models, including from accounts with Anonymize my data on ([section 14](https://superbot.gg/legal/terms#s14)). It takes effect on 2026-11-06.

Version 2026-10-15: these terms are unchanged. The version moves with the privacy notice, whose section 5 now says what a routed turn can carry to third-party AI providers.

Version 2026-10-16: section 14 now says that data we get through the Superbot browser extension is never part of de-identified data, never sold and never used to train any model. The version also moves with the privacy notice, which now says how our website uses the TikTok Pixel and which sign-ups are reported to TikTok, and what the Superbot browser extension reads.

Version 2026-10-17: these terms are unchanged. The version moves with the privacy notice, whose section 3 now says how the Superbot browser extension saves and attaches files you ask for.

Version 2026-10-18: section 10 now says that if you connect YouTube, using it binds you to the YouTube Terms of Service. The version also moves with the privacy notice, whose section 6 now says how superbot uses YouTube API Services when you connect YouTube. This applies only if you connect YouTube.

Version 2026-10-19: these terms are unchanged. The version moves with the privacy notice, which now says how our website uses the Meta Pixel and what our server sends Meta.

Version 2026-10-21: these terms are unchanged. The version moves with the privacy notice, whose section 2 now says what deleting your account keeps while a charge is still owed.

Version 2026-10-28: these terms are unchanged. The version moves with the privacy notice, which now says how our website uses the X Pixel and what it sends X.

Version 2026-11-03: section 2 now says how you can pay for a credit pack or a plan term with crypto, such as Bitcoin, Lightning or Monero, where the billing page offers it. Crypto payments go straight to our own wallets, a plan term paid with crypto is prepaid and does not renew by itself, the issuer of a stablecoin can freeze funds, and Lightning and Monero payments are capped per account per day. Section 3 now says that Stripe processes card payments and that a crypto payment is refunded to an address or Lightning invoice that you give us. The version also moves with the privacy notice, whose sections 2 and 5 now say what we keep from a crypto payment and who else can see it. This applies only if you pay with crypto, and it takes effect when we publish it.

Version 2026-11-04: section 2 now says that Bitcoin, Lightning and Monero payments go straight to our own wallets, and that a payment you make through "Pay with another coin" is processed by Plisio (plisio.net), a third-party crypto payment processor, under its own terms. The version also moves with the privacy notice, whose section 5 now names Plisio and says what it receives. This applies only if you pay with crypto, and it takes effect when we publish it.

**Ending this agreement.** You can end it at any time by canceling and deleting your account. We can end it for a material breach, or on reasonable notice if we withdraw the service, and then refund the unused part of anything you paid for.

## 13. Limits of our responsibility

To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost profit, data you did not back up, or loss caused by a model's output or a vendor's API. Our total liability is limited to what you paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited, such as for death or personal injury caused by negligence, or for fraud.

## 14. Data and sync

The [privacy notice](https://superbot.gg/legal/privacy) forms part of these terms. To keep your devices in step, we store your chats, projects, rules, skills, MCP servers and settings on our servers, encrypted at rest but readable by us. Sealed vault items can be opened only by your devices.

**superbot Model API requests, in the beta.** The superbot Model API is the /v1/chat/completions, /v1/messages and /v1/responses endpoints. You keep all rights in the text you send to the superbot Model API and the replies you get. While the beta runs, you give us a limited, non-exclusive licence to keep that text and use it to evaluate, train and improve superbot's own models. We keep each request and its reply for 180 days, then delete it. The licence is for that use only.

The licence covers a request the Model API passes through to a model, including a call on your own vendor key, and a request the superbot agent fails to answer. It covers an account with Anonymize my data on too, with its rows stored without the account. A chat turn, a call through the superbot MCP tool and a request the agent answers are not covered. It does not cover a request made with an incognito key, or by a member of a team with zero data retention. Mark a key as incognito to opt that key out. When a request carries data we got from Google APIs, such as Gmail, that data and the model's replies that follow it in the session are left out of this capture and never used to train. Deleting your account erases the rows tied to it. A row stored without your account cannot be tied back to it, so deleting the account does not reach it. That row is deleted when its 180 days end. The [privacy notice](https://superbot.gg/legal/privacy#api-requests) says what a request and a reply keep.

**De-identified data.** We may make de-identified or aggregated data from your use of superbot, data that cannot reasonably be linked to you, and use, share or sell it, as section 7 of the privacy notice describes. That data does not include the text of your chats, prompts or replies. You give us the rights we need to do that. Before we first sell any, we email you as section 12 describes. Model API request text kept in the beta, including rows stored without an account, is used only as the licence above says. Data we get through the Superbot browser extension is never part of de-identified data, never sold and never used to train any model, the licence above included, as section 3 of the [privacy notice](https://superbot.gg/legal/privacy#browser-extension) describes.

## 15. Contact, and the EZO Labs Inc general terms

EZO Labs Inc, 1007 N Orange St, 4th Floor, Suite 5765, Wilmington, DE 19801, USA. Email [privacy@superbot.gg](mailto:privacy@superbot.gg).

These terms are the "Product Terms" for superbot under section 4 of the EZO Labs Inc Terms of Service at [ezolabs.io/terms](https://ezolabs.io/terms). This paragraph is the express written reference to that section 4. For superbot, section 13 of these terms replaces the disclaimer of warranties in section 17 and the limitation of liability in section 18 of the general terms, so one set of limits applies and the general terms' US$100 minimum cap does not. Section 12 of these terms replaces the general terms' sections 2, 3 and 16. Otherwise the general terms apply, including their sections 20 (arbitration) and 22 (governing law) and the law those sections state.

For a consumer using superbot, three parts of the general terms do not apply: the one-year bar in section 21 on claims brought more than a year after they arise; the clauses in sections 6, 8 and 9 on pre-release products, their warranties and statements about them; and the indemnity in section 19(e) for reliance on output. Section 12 of the general terms does not apply to a bug report you send us or to the prompt, files or output of a turn. Using superbot through its documented API, apps and agents is permitted, and section 7 of the general terms does not bar that use.

The desktop app also carries its own End User Licence Agreement. Where that agreement, these terms and the general terms give different limits of liability, section 13 of these terms applies to the superbot service, and nothing in these terms lowers a larger limit you are given elsewhere.

**Consumers in the EEA and the UK** keep every right that the law of the country they live in gives them, including the right to bring a claim in the courts where they live.

**Consumers in the United States** keep every right the law gives them, including the right to bring a claim in the courts where they live, to act in a representative capacity and to seek public injunctive relief.

Headings and the short version are for convenience; if they differ from these terms, these terms apply.